Refund policy
Damage and Product Faults
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Returns
On all stock items, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us using the Contact Form. Items sent back to us without first requesting a return will not be accepted.
If an item is damaged or faulty, we’ll send you a return shipping label and instructions on how to get the package back to us.
If you have changed your mind and no longer want the item, we require you to arrange return shipping yourself and do not cover the delivery costs.
You can contact us with any returns questions at Contact Form.
Exceptions
Some of our Solo Fitness products are made-to-order, to your specific colours and specifications and therefore, we cannot offer returns on these.
Made-to-order items are all marked as such in the product description online please ensure you are clear on which items can and cannot be returned before placing an order.
We begin the manufacture of made-to-order items as soon as your order is placed, so this type of order can't be amended or cancelled.
If you're unsure if an item is made-to-order, please ask one of our team. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 business days for your bank or credit card company to process and post the refund to your account.